Do you have a ticket management system for IT support requests?

Your average ticket resolution time is less than 24 hours?

Do you have IT support available 24/7?

Do you have more than two IT support technicians?

Do your employees receive regular training on the use of computer systems and software?

Do you maintain an up-to-date inventory of all your IT equipment?

Do you renew your IT equipment every three years or less?

Do you have documented procedures for common IT tasks (software installation, hardware configuration, etc.)?

Do users have access to a knowledge base or FAQ for common issues?